Refund policy

At CUSHCLO, we value your satisfaction and aim to provide high-quality products that you’ll love. If for any reason you’re not completely satisfied with your purchase, we’re here to help!

Returns

• You have 30 days from the date of delivery to initiate a return.
• To be eligible for a return, the item must be unused, unwashed, and in the same condition that you received it, with all original tags attached.
• Items marked as final sale are not eligible for returns.
• To start a return, please contact our customer service team at [email/contact] with your order number and reason for the return.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Shipping fees are non-refundable, except in cases of a product defect or error on our part.

Exchanges

• We currently do not offer direct exchanges. If you need a different size or color, please return your item and place a new order.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of receiving the item with photos of the issue. We will arrange a replacement or refund as appropriate.

Shipping for Returns

• Customers are responsible for the return shipping cost, except for cases involving defective or incorrect items.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

For any further questions or support, don’t hesitate to reach out to our team at support@cushclo.com.